Your Privacy is Very Important to Us

We at Jack Rabbit Storage value the relationship we have with our customers and web site visitors. We are committed to responsible information handling practices. We take the privacy of our customers very seriously and want you to feel comfortable when you visit our web site (the “Site”), access our online services, or participate in our online offerings. Accordingly, we have developed this Privacy Policy (“Policy”) in order for you to understand how we collect, use, communicate, disclose and make use of personal information. This Policy does not apply to other websites, regardless of whether they are operated by affiliates or business partners of Jack Rabbit Storage or whether they are linked to the Site. The following outlines our Privacy Policy.

Non-Personally Identifiable Information

Non-Personally Identifiable Information is information that does not personally identify you. Non-personally identifiable information may be derived from personally identifiable information by removing individual identities. Non-Personally Identifiable Information may also be aggregate information, or information without personally identifiable information that is used in the aggregate as a statistical measure. Jack Rabbit Storage may use and/or disclose such non-personally identifiable information for a variety of purposes.

Personally Identifiable Information

Personally Identifiable Information is information that does personally identify you as an individual. Examples include your name, address, telephone number, billing information or email address. Non-Personally Identifiable Information (such as information about your activity with our services or Site, or demographic information) is characterized as Personally Identifiable Information if linked to Personally Identifiable Information that identifies you.

What Information Do You Gather About Me?

We collect from you only the personal information you voluntarily provide in order to deliver the best possible service. This may include your name, driver’s license or state ID number, postal address, telephone number, and email address. We collect your email address so that we can send you confirmation of your transaction and account status, as well as to inform you about current offers or events. We may also collect information like your date of birth, country, and language preference. If you decide to make a purchase with us, we may collect your billing information, which includes your credit card number, expiration date, and billing address. This information is used strictly for billing purposes.

When using our website, we may collect information about your device, operating system, installed software, and device settings. We may also collect information about the products/services you purchase, as well as the frequency and duration of your interactions with the website.

Why We Collect It

Information collection assists Jack Rabbit Storage in the administration and improvement of our business and the Site. Personally Identifiable Information may be used to:

Third parties, such as advertisers on the Site, may also collect information from you (such as by setting cookies on your device). Jack Rabbit Storage may not have any interaction with such information collection, nor control over such third-party passive information collection. Similarly, Jack Rabbit Storage may also receive information from third parties about you, including Personally Identifiable Information. Jack Rabbit Storage may combine such information with the information we collect about you, and once combined such information is subject to this Policy.

Sharing Your Personal Information

Jack Rabbit Storage does not sell information to unrelated third parties. However, Jack Rabbit Storage does send your contact and order information to the facility that you selected for purposes of satisfying your payment or reservation.

We may use third-party businesses to assist us in the operation and improvement of our services to you. This includes hosting the website, analytics and performance, location data, and other administrative services to maximize business capability.

We may also share your personal data to comply with applicable laws or respond to legal requests. Any information you make public (e.g. reviews, comments, etc.) may also be shared.

Surveys; from time-to-time, we may post surveys on our website. The surveys may request demographic information such as age range, gender, areas of interest, and familiarity with Jack Rabbit Storage products and services and customer feedback. Participation in these requests is entirely voluntary and with each request, you will have the choice of whether or not to disclose information. Such survey information will be used to improve the overall experience with Jack Rabbit Storage.

Children Under the Age of 18

Jack Rabbit’s Site and services are not directed to, and we do not knowingly collect or solicit personal information from, children under the age of 18. If we learn we have collected or received personal information from a child under the age of 18, we will delete that information. If you believe we might have any information from or about a child under the age of 18, please contact us using the contact information below.

Jack Rabbit Storage and Session Cookies uses session cookies to enable making transactions on our Site. A session cookie is a small file placed on your computer which acts as a unique identifier to keep track of the information you have entered. Without the session cookie, our Site cannot track the information you are entering and you will be unable to complete your transaction. A session cookie does not remain on your machine after you close your web browser window. Our session cookie contains none of your personal information and cannot be used to track you around the web. It can only be used by our website to identify the information you have entered during the transaction process which is required to complete the transaction.

How we protect your credit card and other personal information

When you input your credit card number and other personal information, we use an encrypted form to scramble the information before it’s sent so that even if anyone intercepts the information, it is highly unlikely that they will be able to read or use it. In addition, we take appropriate security measures to safeguard your personal information. However, Jack Rabbit cannot guarantee that the Internet is 100% secure, so we recommend taking reasonable steps such as using a strong password, keeping passwords private, and not disclosing your sensitive personal information in publicly accessible places.

How you can review and correct your information

If you would like to view your account information online, simply log in to your account and make any corrections or updates in the information you provided to us when you rented in person or online.

Please note that given a lack of industry standards regarding "do-not-track" (DNT) signals, Jack Rabbit Storage currently does not take action in response to these signals. In other words, if your browser transmits a DNT signal, we may continue tracking.

Changes to This Online Privacy Policy?

Jack Rabbit Storage reserves the right, at its sole discretion, to change, modify, add or remove portions of this Online Privacy Policy at any time. Accordingly, Jack Rabbit Storage recommends that you revisit this Online Privacy Policy from time to time to ensure that you are aware of the current privacy practices. Your continued use of the Site following any changes signifies your acceptance of these changes.