Frequently Asked Questions

General Questions:

What is Self-Storage?

Self-storage is an affordable, efficient way for you to store your possessions in a clean and secure environment. Self-storage makes it easy to store items of all shapes and sizes in one convenient storage location. You provide the lock and keep the only key(s).

Do I need climate control?

This decision depends on a number of factors including what type of items are being stored.  Climate Control provides added protection for your stored goods and our premium HVAC systems control both temperature and humidity.  Please consult our storage experts who would be more than happy to recommend the ideal space to best suit your specific needs.  Call us today at (757)-962-6914.

What are the lease terms?

All of our rentals are on a month-to-month basis and automatically renew monthly until you give us a vacate notice.

What hours can a space be rented?

Rent online 24/7. Complete and sign the rental paperwork and move-in daily from 7 AM – 9 PM.

Do you pro-rate rent?

Jack Rabbit does not pro-rate monthly rental rates. We will be happy to charge you for a few extra days past your due day. We do not refund partial months.

What size spaces do you have and how much do they cost?

We have a wide variety of space sizes to meet your needs. Sizes and prices vary by location.

How do I pay for my space?

Payments can be processed, by telephone, by mail or through our website. You may also arrange for payments to be drafted from your bank account or charged to your credit card monthly with our free autopay service.

Who has access to my space besides me?

You will be the only one to have access to your space, unless you add someone to your account to have authorized access. You will need to provide your authorized access person(s) with your gate code and the key to your lock.

Is vehicle storage allowed?

Yes, we recommend at least a 10×20 size space for most vehicles. Extended trucks with a long bed or large SUV’s usually fit well in a 10×25 size space.

Do you have outdoor/indoor vehicle storage?

We offer inside vehicle storage at all locations and we have limited outside parking at a few of our locations.

Do you have RV parking spaces?

We have limited RV parking spaces at our Chesapeake location.

Do you sell packing supplies?

We offer a wide variety of packing supplies at a few of our locations. Stop by our “one-stop” shop today and find all the tools you need to move like a pro.

I lost the key to my lock; what can I do?

You will need to call a locksmith and notify us.

Do you allow PODS on the property?

We will allow a POD to be placed on the property to unload for 24 hours. Give us a call at 757-962-6914 so we can help with placement.

 Do you have a Refer A Friend program?

Yes.  Refer us someone who needs a storage space and when they rent with us we’ll give you a $50 Rent credit.


Renting a Space:

What hours can a space be rented?

Rent online 24/7. Complete and sign the rental paperwork and move-in daily from 7 AM – 9 PM.

Do I have to reserve a space online before coming to the office to rent a space?

No. Reserving a space online will help speed up the rental process the day you stop by to complete and sign the rental paperwork.

What if I’m not sure what size space I need?

Our size guide videos are a good place to start, but if you rent a space that doesn't work for you, we would be more than happy to move you to a different space.

Do I have to sign a lease?

No, but a signed monthly Rental Agreement is required. All rentals are month-to-month.

What do I need to rent a space?

Driver’s license or government-issued photo ID, a disc style lock, and first month's payment. We accept the following forms of payment: check, money order, ACH bank debit, MasterCard, Visa, AMEX and Discover.

When can I move-in?

Immediately after you have completed all the rental paperwork and paid for the space. Our gates are open daily 7 AM – 9 PM.

Can someone else rent a space for me in my name?

No. The person renting the space must be present to provide a valid photo ID and sign the Rental Agreement.

Do I need a lock?

Yes. You must provide/purchase your own lock and you keep the only key(s). We require a high-security disc lock, which can be purchased at many of our facilities.


On The Property:

What are your office hours?

Our managers are on duty at most locations Tues – Sat 9:30 AM – 6 PM.

What are the gate access hours?

7 AM – 9 PM 365 days a year.

Do you allow bands to practice on your facility or in your spaces?

Our storage spaces are for storing belongings. We do not allow bands to practice on our facility or in our spaces.

Do you provide pest control?

Yes, we use professional preventative exterminating measures at all locations.

Are moving truck/vans allowed on the property?

Yes, most of our driveways feature 30-foot widths that can easily accommodate the largest truck or van. If you’re planning to move in with an 18-wheeler, please notify us at time of rental so that we may locate a space nearest to the entrance.

Prohibited Items:

The following items may never be stored at Jack Rabbit:

·      Hazardous materials

·      Gasoline/propane tanks

·      Mothballs or any petroleum products

·      Explosives

·      Lithium batteries

·      Food

·      Grass seed

·      Contraband, illegal property

·      Perishable items

·      Animal feed

·      Animals, or animal carcasses